Business Solutions
Techcon Ghana specializes in setup, installation, configuration, and support of
servers, computers, and data networks.
Network Design and Setup
Techcon brings years of design, implementation and maintenance experience to your computing environment. Whether you want to create a Virtual Private Network to allow secure, remote connectivity, configure a firewall device to control internet traffic, setup a domain with users and groups, or implement automatic patching to your servers, Go IT Services can do it. We are authorized service providers for most computer and server hardware manufacturers and operating system vendors.
We offer a full range of network infrastructure solutions and services, which includes:
Firewall and Security Management
Data Backup and Disaster Recovery
Account and System Administration
Server Support
Domain Management and Hosting Services
Secure Remote Connectivity
Voice, Video and Data Cabling
Security updates, Access Management, and Patching
System Support
Technology support is a critical function for every company that relies on communications and computing. Techcon Ghana takes the worry out of maintaining and supporting networks and computers.
We offer support services that include on-site services as well as remote monitoring and management for your critical applications, systems, network, and databases.
Our support service is simple. When you experience an issue, call us or log a ticket on our Support web portal. We take it from there. Based on service level, requests are acknowledged within 1 hour by phone or email. Our trained staff work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made. Techcon Ghana’s support can re-mediate issues at 7 different levels of granularity.
Our tools enable our technicians to manage and gather information from all network equipment (Switches, Firewall, SAN, Servers, and workstations) including:
Point-to-point file transfers
Stopping and starting services
Support agent chat
Advanced remote control
